Disney Frozen Heart Canvas Mary-Jane
All deliveries are subject to stock availability and authorisation of your payment.
We can either deliver your order to an address of your choice or you can collect in-store.
Orders will be dispatched via Royal Mail
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Next Day Delivery
The next day delivery service applies on orders placed before 12pm Monday - Thursday. Orders placed on Friday, Saturday & Sunday will be delivered on Monday. If the service is not available in your area it will not be shown as an option once you have selected your delivery address. Delivery times cannot be guaranteed.
For orders placed after 12pm on Friday, the next available delivery date will be the following Monday.
Deliveries are normally made Monday-Friday from 9am-12pm (excluding Bank Holidays).
In the unlikely event that you receive the wrong order, please contact us as soon as possible so we can arrange for the item(s) to be collected and the correct one(s) to be dispatched to you.
If you have any questions about the delivery of your order, please call us in-store on + 44 (0) 1892 511651. Lines are open Monday to Saturday 9.30am to 6.00pm and Sunday 10.30am to 4.00pm (excluding all Bank & Public Holidays).
For items ordered for collection at store, there is no delivery charge. It will be held at the store for seven working days for your collection. After this time, the shoes will cease to be reserved for you and will return to general store stock.
Please note that Next Day is a proof-of-delivery service, and requires a signature on delivery.
Goods purchased online can only be returned using the procedure outlined below. Online purchases can also be returned in person to the shop if possible.
If for any reason you are not happy with your purchase and would like to return the item, you will need to send the parcel back to us. Once we receive your order back in-store we will process a refund for you (this will not include original postage cost).
Please note: We can only refund the amount you have paid for your purchase.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid, if the whole order is returned.
If you wish to cancel the contract (ie return the goods to us) you must inform us via email at firstname.lastname@example.org and you must return the goods to us immediately in the same condition in which you received them and at your own risk or call our Customer Services on +44 (0)1892511651. You have a legal obligation to take reasonable care of the goods while they are in your possession.
If you cancel the contract in accordance with this provision we will process your refund as soon as possible and in any event within 30 days.
Replacement goods must be ordered by placing a new order on the website or in-store ONLY not via email (for example if you think you need a different size in the same shoe send original pair back and place a new order)
All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.
We recommend that you get proof of postage. The goods are your responsibility whilst in transit to us.
Without prejudice to your statutory rights.
In the unlikely event that your goods are faulty please email us as soon as possible explaining the reasons for faults to email@example.com or contact the Customer Service Team on 01892511651.
We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.
On receipt of the goods and after inspection of the goods we will either:
- accept their return and refund the price of the goods or
- if the items are found not to be faulty, return them to you
Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).
Please note: If you do decide to return any item you will only be refunded for the return postal cost not the original postage cost.