All deliveries are subject to stock availability and authorisation of your payment.
We can either deliver your order to an address of your choice or you can collect in-store.
Orders will be dispatched via Royal Mail - First Class Recorded
Europe All Zones
Next Day Delivery
The next day delivery service applies on orders placed before 12pm Monday - Thursday. Orders placed on Friday, Saturday & Sunday will be delivered on Monday. If the service is not available in your area it will not be shown as an option once you have selected your delivery address. Delivery times cannot be guaranteed.
For orders placed after 12pm on Friday, the next available delivery date will be the following Monday.
Deliveries are normally made Monday-Friday from 9am-12pm (excluding Bank Holidays).
In the unlikely event that you receive the wrong order, please contact us as soon as possible so we can arrange for the item(s) to be collected and the correct one(s) to be dispatched to you.
If you have any questions about the delivery of your order, please call us in-store on 0845 373 0477. Lines are open Monday to Saturday 9.00am to 5.30pm (excluding all Bank & Public Holidays).
For items ordered for collection at store, there is no delivery charge. It will be held at the store for seven working days for your collection. After this time, the shoes will cease to be reserved for you and will return to general store stock.
Please note that Next Day is a proof-of-delivery service, and requires a signature on delivery.
Goods purchased online can only be returned using the procedure outlined below. Online purchases can also be returned in person to the shop if possible.
Please return your order in the original packaging via the Post Office. We recommend you get a certificate of posting because you are responsible for the goods until they reach our distribution centre.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid, including the delivery charge if the whole order is returned. If only part of an order is returned, the delivery charge will not be refunded.
If you wish to cancel the contract (ie return the goods to us) you must inform us via email at email@example.com and you must return the goods to us immediately in the same condition in which you received them and at your own risk or call our Customer Services on 0845 373 0477. You have a legal obligation to take reasonable care of the goods while they are in your possession.
If you cancel the contract in accordance with this provision we will process your refund as soon as possible and in any event within 30 days.
Replacement goods must be ordered by placing a new order on the website or in-store ONLY not via email (for example if you think you need a different size in the same shoe send original pair back and place a new order)
All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.
When packaging your return, we recommend that you get proof of postage. The goods are your responsibility whilst in transit to us.
2. Faulty Goods
Without prejudice to your statutory rights.
In the unlikely event that your goods are faulty please email us as soon as possible explaining the reasons for faults to firstname.lastname@example.org or contact the Customer Service Team on 01892 511651.
We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.
On receipt of the goods and after inspection of the goods we will either:
accept their return and refund the price of the goods or
if the items are found not to be faulty, return them to you
Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.