FREE POSTAGE PAID RETURNS
Goods purchased online can only be returned using the procedure outlined below. Online purchases can also be returned in person to the shop if possible. We offer hassle-free returns* on all items to make the whole process seamless.
If for any reason you are not happy with your purchase and would like to return the item, you will need to send the parcel back to us using the pre-paid returns slip inside the box. Once we receive your order back in-store we will process a refund for you (this will not include original postage cost).
Please note: We can only refund the amount you have paid for your purchase as we are offering free returns.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid, if the whole order is returned.
If you wish to cancel the contract (ie return the goods to us) you must inform us via email at firstname.lastname@example.org and you must return the goods to us immediately in the same condition in which you received them and at your own risk or call our Customer Services on +44 (0)1892511651. You have a legal obligation to take reasonable care of the goods while they are in your possession.
If you cancel the contract in accordance with this provision we will process your refund as soon as possible and in any event within 30 days.
Replacement goods must be ordered by placing a new order on the website or in-store ONLY not via email (for example if you think you need a different size in the same shoe send original pair back and place a new order)
All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.
When packaging your return, you will find a pre-paid return label enclosed in the box. This should be affixed to the goods that you are returning, which must be in their original packaging. We recommend that you get proof of postage. The goods are your responsibility whilst in transit to us.
2. Faulty Goods
Without prejudice to your statutory rights.
In the unlikely event that your goods are faulty please email us as soon as possible explaining the reasons for faults to email@example.com or contact the Customer Service Team on 01892511651.
We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.
On receipt of the goods and after inspection of the goods we will either:
- accept their return and refund the price of the goods or
- if the items are found not to be faulty, return them to you
Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).
Free returns* - Please note: If you do decide to return any item you will only be refunded for the return postal cost not the original postage cost.